Two of the most powerful words in business today...if used often will win over customers for life and create raving fans from your staff...are the words "thank you." Listen in…
Talking Business with Michael Guld is a radio segment that addresses business topics applied to everyday life in the workplace. It is heard each week in Morning Edition on Central Virginia’s Public Radio, Richmond.com and soon in The Kansas City Star’s on-line edition Kansascity.com. In each program he shares his belief that success in business is part art and part science, part uncommon creativity and part common sense, part people and part process. Talking Business provides insight and perspective not only for surviving but for thriving in the 21st century business world.
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Serendipity
February 14th, 2010How many of our lives were forever changed because of that "chance encounter," and how different would our lives have been had it never taken place? Listen in…
A Sense of Purpose
February 7th, 2010Workplace studies have shown that it is much more than the money that motivates…it’s about "making a difference." Listen in…
On Hold
January 31st, 2010According to a British study the average adult spends over 900 hours during their lifetime "on hold"...and most people are not happy about it. Listen in…
Fly Me
January 24th, 2010Flying is not what it used to be...but it is amazing that the planes ever get off the ground at all. Listen in…
The Twentieth Century
January 17th, 2010On this week's Talking Business host Michael Guld reflects back on all of the transformations in technology, communications and transportation in the twentieth century Listen in…
New Year’s ReVolutions
January 3rd, 2010Most New Year's resolutions are to quit, stop, lose, reduce or eliminate...implying that you need to improve, fix or repair something that’s broke or not complete. Instead, consider New Year's reVolutions or transformational changes in thinking and behaving that will lead to breakthrough results. Listen in…
Just Do It
December 27th, 2009While having a "positive mental attitude" is a good first step...its only "positive mental actions" that lead to success. Listen in…
Passion
December 20th, 2009Passion...a word most used with love, romance and relationships is now a buzzword in business. The most successful pioneers in business attribute their success to the love of their work. Listen in…
It’s The Little Things
December 13th, 2009In business...and in life it's the little things that can make the biggest impact. The same is true in the customer service arena. And no one knows this more than the hospitality industry. Listen in…